Customer Relationship Management is a solution which provides real, tangible benefits for all businesses leading to flexibility in integration.

Mobile Extension: Mobile devices make it easier for account managers to speed the ordering process by having the latest product inventory levels, features and prices at their fingertips. Those providing service at a remote customer facility can automate their invoicing, have ready access to training materials, and manage schedule changes more effectively, thereby reducing downtime and wasted trips.

Extending the CRM to mobility enables a very high focus on the customers in maintaining. Mobile extension of CRM is changing the way in the organizations for the better. Enabling the access and update customer data at any time, from anywhere,

Siebel: Today's organizations must manage customer interactions across multiple communication channels. The challenge is to make it easy for customers to do business with the organization any way they want-at any time, through any channel. Avon offers Oracle's Siebel CRM solutions, designed to fit any size organization, empowering companies to deliver seamless and superior customer experiences by extending CRM to everyone in their organizations and partner networks.

SAP CRM: Avon helps SAP users manage and track customer interactions in areas like sales and customer service, thereby enabling companies to understand their client needs and anticipate what they may need in the future.

Talisma: Avon specializes in offering Customer Interaction Management (CIM) Services to corporate worldwide. This stream of CRM enables companies to deliver a truly exceptional customer experience through multiple communication channels, a powerful knowledge base and an advanced interaction routing system. Avon leverages extensive knowledge, industry experience and innovative software to successfully serve its customers around the world.

BAAN CRM: Avon offers specialized CRM services to BAAN CRM Customers by:

Recognizing the value of BAAN CRM:
	Adopt a CRM strategy for your business
	Overview on BAAN CRM product suite
	GAP analysis on standard BAAN CRM functionality
	Build a ROI analysis for BAAN CRM
	Compile a business case for BAAN

Delivering your BAAN CRM solution:
	Detailed business requirements specification
	Outline any business specific customizations
	Construct accurate project plan
	Deliver phased implementation for short-term benefit
	Integrate BAAN CRM to your business enterprise